Privacy Policy

Who this policy covers

This policy applies to the Söz mobile app, its widgets, and the Söz website. Söz is provided by the developer identified in the applicable app store listing. In this policy, “Söz”, “we”, and “us” refer to that developer.

Söz does not require an account. We do not sell personal data, serve behavioral advertising, or track you across apps and websites owned by other companies.

Information stored for learning

The app stores the information needed to personalize lessons and preserve your progress.

• The optional name and avatar you choose in settings.
• Your learning motivation, level, selected interests, daily goal, reminder preferences, app language, and appearance choices.
• Learning and practice progress, review schedule, saved and reported words, streaks, quests, milestones, test history, completed collections, and daily activity.
• Pronunciation preview usage, widget content, and app setup and customization preferences.

Where learning data is kept

Learning data is stored on your device. Söz may also mirror key progress data to your private Apple iCloud key-value store so it can be restored on another device or after reinstalling the app. This iCloud data is associated with your Apple ID by Apple, not with a Söz account.

The widget reads a limited snapshot through the app’s shared storage so it can show a word outside the main app.

Purchases and Pro access

If you buy Söz Pro through the App Store, Apple processes the purchase, subscription renewal, Family Sharing eligibility, cancellation, and refund handling. We do not receive your payment card details.

The app uses StoreKit to read whether your Apple Account has an active Söz Pro entitlement and may cache an active Pro flag on your device and in app-group storage so paid features can respond quickly. StoreKit transaction information, such as product ID, subscription status, renewal, expiration, revocation, and Family Sharing state, is used to provide, restore, or troubleshoot paid access.

For product analytics, Söz also records the selected plan category and the outcome of purchase and restore flows, such as initiated, completed, canceled, pending, failed, activated, or deactivated. These analytics events do not include a StoreKit transaction ID, receipt, localized price, payment card details, or Apple Account credentials.

Privacy-friendly analytics

We use TelemetryDeck to understand whether core flows work and which features need improvement. Analytics can include an anonymized installation identifier; app, operating system, and device information; a timestamp rounded to the hour; onboarding choices such as language, motivation, level, topic count, and daily goal; and product interactions such as sessions, practice and test outcomes, saved-word counts, notification permission results, customization choices, share channel, paywall and purchase-flow outcomes, and storage error details.

When you use the in-app word-report action, the analytics event includes the dictionary word ID, Kyrgyz and Russian entries, category, part of speech, selected report reason, app language and version, vocabulary version, selected voice, and whether audio is available. The report does not include free-form text or the optional profile name.

We do not intentionally send your name, email address, payment card details, advertising identifier, precise location, contacts, photos, or the contents of your personal communications to analytics. TelemetryDeck states that it anonymizes identifiers and does not store IP addresses.

Permissions and device features

• Notifications are optional. If allowed, Söz schedules learning reminders on your device. You can change this permission in system settings.
• Photo library add access is requested only when you choose to save a generated word card to Photos. Söz does not browse your photo library.
• System sharing is used only after you choose a share action and is handled by the destination app or operating system.
• Spotlight indexing can make Söz collections discoverable in on-device search. The index stays on your device.

Website and messages

The website stores your language choice in your browser. It does not use advertising cookies. If you join early access, we receive the name, email address, platform, optional learner profile, page, referrer, and campaign parameters you submit. We use this information to manage beta invitations and send important Söz product updates. If you contact us by email, we receive your address and the information you include so we can answer you. Do not send sensitive information in a support message.

Service providers and disclosure

We use Cloudflare to host and protect the website and to store early-access submissions, Apple services for app distribution, StoreKit in-app purchases, iCloud sync, notifications, widgets, and other operating system features, and TelemetryDeck for app analytics. These providers process data under their own terms and privacy commitments. We may also disclose information when required by law, to protect users and the service, or as part of a business transfer with appropriate safeguards.

Retention, security, and your choices

Device and iCloud learning data remains until you remove it, reset the relevant storage, or Apple removes it under its policies. The local Pro access cache remains until it is refreshed, expires, is revoked, or you remove the app data; Apple keeps App Store purchase records under its own policies. Early-access details are kept while we manage beta invitations and important launch updates, or until you ask us to remove them. Support messages are retained only as long as reasonably needed to answer, maintain records, and meet legal obligations. Analytics is retained according to our operational settings and TelemetryDeck’s policies.

We use reasonable technical and organizational safeguards, but no storage or transmission method is completely secure. You can control optional permissions, remove local app data by deleting the app, and manage available iCloud data controls in your Apple settings. See Privacy Choices for practical steps.

Children and international use

Söz is an educational product, but it does not knowingly request contact details from children or provide public social features. If a parent or guardian believes a child sent us personal information, contact us so we can review and delete it where possible.

Service providers may process data in countries other than yours. Where applicable, we rely on the provider’s safeguards and applicable legal mechanisms.

Your rights and policy updates

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing. Because Söz has no account, we may be unable to identify device-only data remotely. Email [email protected] and we will explain what we can verify and do.

We may update this policy when the app, providers, or legal requirements change. The effective date on this page will be updated, and material changes may also be announced in the app or on the website.