Help with the Söz app

Contact us

Email [email protected]. Include the app version, device model, operating system version, and the steps that led to the issue. Screenshots are welcome when they do not contain private information.

Before you write

• Update Söz and your operating system to the latest available version.
• Close and reopen the app. If a widget is stale, open Söz once and return to the Home Screen.
• Check notification, Photos, and iCloud permissions in system settings if the related feature is not working.
• Do not delete the app before contacting us if preserving unsynced progress is important.

Purchases and Söz Pro

• Confirm that the App Store is reachable and that you are using the Apple Account that made or receives the purchase.
• Open the Söz Pro screen and choose Restore Purchases if access is missing after reinstalling or moving to another device.
• Manage or cancel an active subscription in your Apple Account or App Store subscription settings. Apple handles billing and refund requests.
• If the problem continues, email [email protected] with the app version, the product name, and the approximate purchase date. Do not send a receipt containing personal details unless support specifically asks for a redacted copy.

Privacy and data requests

For privacy questions or data requests, use the same address with “Privacy” in the subject. Söz has no user accounts, so include only the minimum context needed. Never send your Apple ID password, verification codes, or payment details.